BSS Consult Group

Building Specialized Services

With over 40 years' experience supporting a major telecommunication company, we provide a unique expertise and understanding of the daily operational activities of a contact center.

This is what we do best

Task automation

Let us take repetitive and time-consuming work off your employees's plate with easy solutions that anybody can use and enable your team to focus on value-added work.

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Customized tools and applications

We provide time and cost-effective customized applications that help address functional gaps and achieve business goals effectively.

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Real-time dashboards and automated reports

We will connect disparate systems and automate process that depend on them to gain the insights you need to make real-time informed decisions.

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Give the possibility to agent to apply for overtime, early leave and view schedules.

available on Apple, Android and desktop.

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Empower Your Workforce
Give them the ability to access their schedules anytime, anywhere.

Enable them to make changes to their schedules, manage extra-hour or time-off.

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Reduce cost, improve efficiency & streamline process

We specialize in building web-based tools and corporate smartphone applications for monitoring all your contact center's key performance indicators: from database setup & dashboard creation to report communication and broadcasting.

Real-time key metrics are vital to operations management and we want to bring them to you as soon as they are available.

We tailor and attune our solutions to your needs, your budget, your business rules and your existing systems.

  • Tasks automation
  • Customized tools and applications
  • Internal and secure web services
  • Real-time dashboards and automated reports
  • Corporate smartphone applications
  • Broadcast communications solutions
  • Database setups and queries
  • Server building & web hosting
  • Support and systems incident management processes
  • PBX hosting & IVR solutions

Call us for more details or to schedule a meeting to see how our services could benefit your company.

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